Privacy Policy

Overview

This Privacy Policy describes how Royal Palm Beach Epoxy Flooring & Concrete Polishing ("we," "us," or "our"), operating at royalpalmbeachepoxyflooringandconcretepolishing.com, collects, uses, and protects information submitted through our website. We take your privacy seriously and handle your data with care.

By using our website, you agree to the practices described in this policy. If you have questions, contact us at projects@royalpalmbeachepoxyflooringandconcretepolishing.com.

Information We Collect

Information You Provide Directly

When you submit a contact form, request an estimate, or reach out to us, we may collect:

• Your name
• Your email address
• Your phone number
• Your property address or service location
• Details about your project or inquiry

Information Collected Automatically

When you visit our website, certain technical information is collected automatically, including:

• Your IP address and general geographic location
• Browser type and version
• Pages you visit and time spent on each page
• Referring website or search terms that brought you here
• Device type (desktop, mobile, tablet)

Cookies and Tracking Technologies

Our website may use cookies - small text files stored on your device - and similar technologies to improve functionality, analyze traffic, and understand how visitors use the site. We may use analytics tools such as Google Analytics for this purpose. You can disable cookies in your browser settings; however, some features of the site may not function correctly if you do.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule and coordinate service appointments
• Communicate with you about your project
• Improve our website, content, and services
• Analyze traffic patterns and user behavior in aggregate
• Comply with legal obligations if required

We do not sell your personal information to third parties. We do not use your contact information to send unsolicited marketing emails unless you have opted in to receive communications from us.

How We Share Your Information

We may share your information with trusted third-party service providers who assist us in operating our website or running our business - for example, our contact form provider, email platform, or scheduling software. These providers are permitted to use your information only as necessary to perform services on our behalf.

We may also disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of our business, our customers, or others.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you submitted a contact form or estimate request but did not become a customer, we typically retain that information for no longer than 12 months. If you are or were a customer, we retain relevant records for a period consistent with our business, tax, and legal obligations.

You may request deletion of your personal data at any time by contacting us at projects@royalpalmbeachepoxyflooringandconcretepolishing.com. We will fulfill deletion requests to the extent permitted by law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain uses of your information
• Request a portable copy of your data

To exercise any of these rights, contact us at projects@royalpalmbeachepoxyflooringandconcretepolishing.com. We will respond within a reasonable time frame.

Third-Party Links

Our website may contain links to third-party websites - for example, Google Maps or review platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

Security

We take reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle your information. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: